We are sure you will be happy with your purchase. However, if for any reason it fails to meet your expectations we will exchange it or refund your money provided it is returned to us unused and in its original packing within fourteen days of receipt. We are unable to exchange or offer refunds on individual items in a baby gift box - the gift box with its contents intact must be returned unused and in its original packaging. You will be responsible for all return delivery charges and we recommend that you use a recorded delivery service